Xfinity Mobile - $25 per line charge keeps showing up after change of address

Hello, I have both Xfinity Mobile and Internet and moved around 2 months ago and updated my service address with Mobile and Internet services. However, the $25 per line charge for not maintaining qualifying Xfinity service with Mobile (TV or Internet) is still present on the latest bill. I've called and messaged Xfinity Mobile chat and connected with agents 7 times now, and so far the billing issue is not resolved. The agents say everything is all right with my account and I am due a credit of the line charges, however it is still showing up. Asking here as I'm not sure how else to proceed even though reached out already to support via phone and chat multiple times. Thank you

Responses

XfinityRichard

Official Employee

•

1.9K Messages

1 year ago

Hi there, @user_p5hidm ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvience you are experiencing with trying to get that $25 per line charge removed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_p5hidm

Xfinity Mobile - $25 per line charge keeps showing up after change of address

XfinityRichard

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