Visitor

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1 Message

Monday, March 16th, 2026 4:47 PM

Xfinity loves charging people for internet they aren’t even using.

Moved to a high rise that has its own internet so no longer needed Xfinity, drove to a store and returned my equipment and canceled my service all good right?? Negative, I woke up this morning to a charge on my card for a service a canceled already. Calling and getting an actual human on the phone is next to impossible with this [Edited: "Profanity"] company. And now I have to wait days to get money back that should’ve never been taken in the first place. [Edited: "Profanity/Inflammatory"]

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Expert

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116.7K Messages

10 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3K Messages

9 hours ago

 

user_ten3f0 Thank you for reaching out! The charge could have been for your final bill of service. Our team can take a closer look for you. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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