Xfinity lied once again

Hello,

I know I had a bill coming up I went on chat only to be stuck there for an hour and thrown between two different agents. I had asked for an extension to keep the internet on Un til I got paid and was told by the 2nd agent that he talked to the financial department then his senior manager and they gave it the ok. Woke up this morning to it being such off, after giving these lying and time wasting agents a great review they played me for a fool and now I can't connect to the online chat or call to talk to someone. Not sure if anything can be done but I really don't appreciate being lied to.

Responses

D

DarkestDragon667

6 Messages

1 year ago

Shut off* sorry autocorrect

1

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XfinityJohnG

Official Employee

•

1.8K Messages

Thank you for reaching out to our team here @DarkestDragon667. I would be happy to take a look at any billing issue from here. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 year ago

0

EG

Expert

•

111K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Billing

DarkestDragon667

Xfinity lied once again

DarkestDragon667

XfinityJohnG

EG

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