Visitor
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3 Messages
Xfinity lied about a Loyalty discount
I was paying $36 a month due to a promotional discount.
Such discount was going to expire and my bill was going to up to $75 when I got the following email:
Great news! You’re getting another year of savings |
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We hope you're enjoying your Xfinity Internet at your introductory promotional rate. Your current promotional pricing was set to expire soon, but we're excited to continue discounting your bill for the next 12 months as a thank you for being an Xfinity customer.
No action is required by you – you’ll see a “Loyalty Discount” credit on your bills over those 12 months as long as you stay on the same Xfinity Internet package. Just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
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However, this was a total lie. My bill did go up to $75, and when called customer service, the person told me that there was nothing related to a loyalty discount, that my bill was going to be $75.
How is this possible?
XfinityWilliam
Official Employee
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1.3K Messages
25 days ago
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