Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal

Good Afternoon, @user_512w7f! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the final bill amount, and not being aware of that final amount owed/due after fully closing the account. I would be more than happy to dive into the account details with you. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Its insane how the online chat with Xfinity doesnt allow you to cancel, they call you so you could cancel and they still dont cancel your account and continue to bill you. There is no customer support email and our only way of getting through is using xfinity forums which nobody even knows about and the support here is also not in your favor. What a joke.