Xfinity keeps asking me to return equipment they never gave me

Hello!

I canceled my Xfinity internet services and returned my equipment to an Xfinity store. I keep getting emails/texts asking me to return a cable box/cable equipment, but I never had cable service and was never given a cable box or cable equipment.

Pls help :(

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

3K Messages

4 hours ago

Thanks for posting on our community forums, user_l3rckd. We can help investigate what's going on with the equipment. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Billing

user_l3rckd

Xfinity keeps asking me to return equipment they never gave me

XfinityDilary

New to the Community?