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user_75e97r
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Sunday, September 8th, 2024 6:48 PM

Xfinity keep charging after service cancellation

I canceled service 2 months ago and keep getting charged. I have canceled confirmation of the request. 

Question

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Updated 

3 months ago

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EG

Expert

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107.1K Messages

3 months ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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967 Messages

3 months ago

 

user_75e97r Thanks for posting on our Forums. We can help look into the account and make sure we get this taken care of for you. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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