5 Messages
Xfinity Itself
I have been with Xfinity since 1994 that's 30 years and only recently when I took a look at my bill and saw how much it was that's when I realized something. [Edited: "Inflammatory"] thats what they are doing to me.6 years ago my plan was $102 a month now it's $228 a month. Every few years I got a new plan and they told me I was in a contract it would never go up nothing's going to change well they started raising the fees for the equipment they started raising the taxes and whatever fees they have they started upping the price little by little going up when all the time I had a contract but there was nothing I could do. The basic price for my package is $134 a month, $20 for add-ons which I have no idea what [Edited: "Language"] those are, $10 equipment rental $43 service fees $12.50 taxes and other charges then there is a column below that that says other charges that adds up to $19.50 I have no idea what it is. So now I'm paying $220 a month with channels that I don't even watch movie channels I don't even watch and when I got this plan it started out to be like $168 a month I think.
They tell me I'm getting a thousand mbps internet speed. How come when I do a speed test I'm only getting a hundred at the PC. Why are they charging me for a thousand when I only get a hundred. [Edited: "Inflammatory"] That's going to come to an end because I'm getting another plan with internet and TV for less than $100 a month. These guys wrote the book on dishonesty. How could I be so stupid and be friends with such a dishonest place for 30 years
XfinityOrlandoM
Official Employee
•
2.1K Messages
1 year ago
@user_86pq8v
Thank you for reaching out to u
At the customer myself I always would like to make sure I'm paying the best price for the services that I love and need I'll be happy to see what options we have for you to get you to a more price you're comfortable with and make sure you only are paying for the services you love & need.
Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
TPV Only: http://www.xfinity.com/eloa/English/tpv
E911 Acceptance Only: : http://www.xfinity.com/eloa/English/e911
TPV + E911 Acceptance: http://www.xfinity.com/eloa/English/tpv_e911
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