Xfinity isn't issuing my refund

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_vdhikx Hello and good afternoon. Thanks for sending a message. We appreciate it a ton, and are happy you thought of us to assist. We are a great team of experts and members you can count on anytime. During the week or even on the weekends. Speaking of the weekend, do you have any fun plans, or just relaxing? I am ready for the fall weather. That is the best time for yard work and fun outside. Hope you had a nice day so far staying cool and out of the heat. I am happy to see you are taking advantage of the amazing help here. I know how important it is to get the best service asap. Just like the Xfinity app. It is the best resource to manage the account and service online. It is my favorite as I can check the monthly statements, and also pause the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy and download the Xfinity app https://www.xfinity.com/apps. Download it now so you have the power of Xfinity at your fingertips. Tell me because we want to know and it is important to us, how is everything, and how are you? Having a refund processed quickly is vital, we know how valuable that is and want you to know you can count on us. Can you tell me, when was the refund escalated? 

I wont spend one more minute explaining or trying with scammers. i have disputed this through my bank and I encourage everyone to do so, they need to be hurt in their credit reputation and report