Xfinity is the worst internet provider

user_edwr9i Thank you for stopping in for help with your account being interrupted due to your balance concerns. We do offer a few options to help customers catch up on their bills, from payment arrangements to installment plans in some areas. Unless you encountered a billing error, it would not be a typical thing to credit back past billing. Were you encountering issues with your bill, such as incorrect charges or plans? 

For our long-time member, we do have great benefits with our member rewards, but again, those don't typically result in a credit for a past billing, but can help you with costs for Xfinity mobile phones, smart watches, movie rentals, movie tickets, event tickets, just to name a few things. We do appreciate all our customers, and that is why we are constantly updating the available benefits you can redeem.