3 Messages
Xfinity is the worst company I’ve ever dealt with in my life.
Xfinity has been nothing but a hassle and absolutely terrible service.
I set up internet and mobile with them. They made me two different accounts so I was told to call them to combine my mobile and internet so I could receive a free mobile line for 12 months.
I called they said they combined them, then I received a mobile line bill which had to be wrong because my line is free?
called again and they said it was never combined properly and I actually now have 12 different accounts but assured me it would be taken care of. The only problem was they told me they couldn’t just combine the accounts but in order to have the promotion applied they had to open a NEW mobile line with a DIFFERENT phone number then would just change the mobile number so that I could keep mine. They did that and assured me that it was taken care of and would show up on my end shortly. Also, I was getting notifications on my phone to activate a new SIM card, but the agent told me to ignore it as they did it all remotely.
my app continued to say a phone number which was not my number.
then I start getting emails that my service is going to be cancelled due to no payment? So I paid the only bill I could see and called. I was assured I had no bill.
yet I continued getting these emails and texts.
so I went to the Xfinity near me, they also told me I had no bill due but would have to call Xfinity mobile again to have my mobile number fixed.
so I called again and hours later, I was assured it was all fixed, phone number was correct, my promotions were applied, and I had no bill due.
well, today, a few days later my mobile service WAS SHUT OFF AND I RECEIVED AN EMAIL THAT IT WAS DISCONNECTED DUE TO NO PAYMENT.
so I call again and they say my mobile number is now on A NEW COMPLETELY DIFFERENT ACCOUNT.
XFINITY is absolutely the worst company I have ever experienced and the lack of assistance or help is appalling. Actually, any time I’ve spoken to them they have continued to make bigger problems.
user_etkxl5
3 Messages
7 months ago
Even better, the agent repeatedly told me that the messages I was getting from Xfinity WAS A SCAM and fraud, and assured me that my service would NOT be discontinued under any circumstances as they stated I had no bill due!
well, Xfinity, my service WAS disconnected! Which is absolutely, completely ridiculous considering I had NO BILL DUE according to my app, the website, and every Xfinity representative that I spoke to. In fact, I paid my bill EARLY out of worries of my mobile service being disconnected!
Yet still, they turned off my service.
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user_etkxl5
3 Messages
7 months ago
Update: they just hung up on me while stating they were “helping”
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user_3n2pi2
1 Message
7 months ago
I completely agree it’s the worst.
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user_ngaumm
6 Messages
4 months ago
Comcast charges exorbitant fees for basic cable and interne $220.00 a month. My goal is to leave this company in the dust by January 2025. There is no worse customer service than Comcast, and someone is getting extremely wealthy from ripping off their customers. I'm looking for names, so if you can help me locate those in charge, it'd be much appreciated.
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user_ngaumm
6 Messages
2 months ago
You would think that a business as large as Xfinity would have at least a semblance of customer care/ service. It's beyond ridiculous how inept a company of this size can be. I pay 55 dollars a week, and so do millions of others, and it shouldn't take me 30 minutes to pay a bill online. Last night, it said "sorry, it's not working right now". If you really want to be frustrated, call their off shore services in India and/ or the Philippines, where the workers are paid 85 cents an hour, read from a script, and then tell you they cannot process the payment. I've been saying I would leave this company for a while, and I can't put it off any longer. I don't need to pay 220 a month only to have a hassle trying to pay them. When I tried automatic payments, they would draw from my bank account randomly and on on the dates set. I don't this grief, nor do I need their services. They're losing money and customers because of streaming, and passing the losses onto their current customers. When they make a mistake, there's no accountability. They send my "payment confirmation" to a deduct email, even though I change the email every time I make a payment. The list of complaints is much longer, but the onus is on me. I simply need to find another internet provider.
I have documents to add, but this system will not allow me to do so. I encourage others to do so. I will post alternatives that I found, but it's almost 11 PM. It took me hour to try to pay my bill, change my email settings (not accomplished) and write this complaint. There's no excuse for this expensive nonsense.
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