Xfinity is the absolute worst!

I signed up expecting a certain monthly rate, and since activating my service, my bill has tripled because of continuous fees and “add-ons” that I never agreed to.

What makes it even worse is the customer service experience. Trying to get answers feels like a battle. The representatives I’ve dealt with have been rude, dismissive, and unnecessarily mean, as if I’m wrong for questioning charges on my own bill. There’s no empathy, no accountability, and seemingly no real effort to actually help resolve the issue.

Customers should not have to feel disrespected for simply asking why their bill keeps increasing. I’ve never experienced this level of frustration just trying to get straightforward answers about a service I pay for.

At this point, the constant unexplained charges combined with the horrible customer service makes it feel like Xfinity simply doesn’t value its customers. Do better.