Visitor
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7 Messages
Xfinity is stealing money from my bank account
My bill is due on the 22nd of every month. I called and set up an extension to pay my bill on a later date which would be October 07th, 2023. On the 2nd of October 2023 I called xfinity and made a payment of $215 in which is the amount due on Sept 22nd 2023. I was asked if I needed to cancel the extension I previously requested and was told to press 1 for yes and press 2 for no. I pressed 1 to cancel the extension providing I made a payment of the balance due of $215. On the following day, October 3rd, 2023 3 a.m., xfinity illegally withdrawal $415.34 out of my checking out without my consent. The transaction is called theft, injustice, and illegal. I called xfinity and clearly made them aware of this in which I was told a ticket # is filed and confirmed by the billing department to refund my money in full of $415.34 within 24 to 48 hrs. The money xfinity stole out of my account is part of my rent thats due on the 3rd of October therefore I could not pay my rent. On top of not paying my rent I was told an extra $150 late fee will be added to rent and if not received in 3 business days, I will get evicted in which I have the notice in my possession. Today is October 6, 2023 and $415.34 that stole from my bank account by using my debit card # was not put back as a credit into my bank account. I am currently on the phone now with xfinity close to 2 hours, waiting for my credit. Today is work and I'm home in distress on the phone with xfinity, held captive without being able to go to work. I got a response advising they can only credit me $137. I advised they need to put back my full $415.24 into my account and currently I'm on hold. Previous to this on December 2022 xfinity signed me up to a mobil account frequently without my consent and has been stealing money out of my checking account for a service I never new nothing about. I signed up for internet, cable, and home security only and have been paying for exactly those services only. The issue got resolved in July of 2023 in which it cost me to lose my job from trauma and stress. It's 3 months now since the 2st incident and xfinity is stealing from my bank again. Somebody please help me so I can stop them from doing this. I need to get the government of America to step in now and also I have to file lawsuit immediately. They need to stop hurting me like this and other customers. My phone number is[Edited: "Personal Information"].
EG
Expert
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110K Messages
2 years ago
The concern is not "Home Security / Rules And Automations" help related.............. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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2.1K Messages
2 years ago
Hello, @user_7743a6. Thanks for posting on our Community forums to let us know about your situation. I understand how frustrating this must be, and we'd be happy to check what's going on with the credit and what options we have to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_c4fdad
1 Message
1 year ago
I recently had the same issue with them stealing from me. I filed complaints with the FCC, FTC, & BBB. [Edited: "Solicitation"] They'll also openly lie to the companies set in place to ensure these business practices don't occur. I was forced to close my account after over 10 years and once they decide to stick you with one of these " sole contacts" Get ready to either close your account or be harassed. I honestly doubt you'll ever see that money again unless you call your bank and dispute the charge for fraud.
(edited)
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user_etgqxt
2 Messages
1 year ago
I have a similar issue. I called to try to get the address changed on my account and they said it would cost me 99$ I said absolutely not,got transferred and next thing you know they are sending me verification codes they want from me and then my bank is texting me and calling me about fraud against my account for over 30000 grand on 2 transactions... Can't get in touch with anyone state side or competent to have my account cancelled. Not sure who to report to or what to do next. They are crooks and should have a class action lawsuit against them.
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lkillian121
New Poster
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10 Messages
1 year ago
There are hundreds of class action suits....successful ones. They continue to steal.
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user_idgzqg
1 Message
1 year ago
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user_awf0ws
2 Messages
1 year ago
Xfinity stole money from my account and sent me a phone I didn’t want
I’m unable to return the phone.
don’t go with Xfinity. They do not refund money back into your bank account. They credit account I did not get a credit towards my bill. This has been for 5 1/2 months now. Do not trust. Xfinity do not give them your account information they lie, and they will continue to lie
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user_015967
Visitor
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2 Messages
1 year ago
Xfinity steals money in every way. I'm just waiting for them to steal enough so when I hire a lawyer it'll be worth it. Paper trail is everything and printing the chat logs. If you don't do it online there is no documentation. I actually have at least 3 separate occasions of them stealing in different ways and a few individual times within those types of ways.
They are aware of my complaints and yours, they just don't care. They'll post on here for you to contact them....you'll just be wasting your time.
[Edited: "Solicitation"]
(edited)
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