Visitor
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1 Message
Xfinity is shady and raising my internet bill without explanation. Pretty sure this is illegal
Xfinity has once again raised my bill without explanation, starting in August. This seems to happen every few months. I am sick of needing to get my bill fixed over and over again. Why has it increased so drastically this time? Chat is unable to support this question and just goes in circles asking me the same pointless questions. It seems there is no email address for support, so instead I will put my complaint here. Is Xfinity support intentionally as unhelpful as possible? Please explain why my bill increased in August
EG
Expert
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121.5K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.3K Messages
8 hours ago
Hi there, @user_njmg3q! You are at the right place for assistance with going over your August statement. We always list if there are any changes to your bill amount and all details that make up the total cost. This link shows how to view your billing statements, https://www.xfinity.com/support/articles/view-xfinity-billing-history. Then this link breaks down your statements so you can understand what you are seeing, https://www.xfinity.com/support/articles/new-bill-design.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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