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Friday, January 24th, 2025 12:37 AM

Xfinity is continuing to bill me after my service was cancelled, multiple times

Seriously this has to be outright fraud. It has been only 3 weeks since I cancelled my service, a task that took me over an hour and 5 call transfers no matter how direct I was, and now I have recieved bills for not only one month but 2 in the mail. I removed my billing details and cancelled autopay, and gotten the confirmation email confirming my service was cancelled on the 1st of the month, at the end of my last billing cycle. Now I am getting letters to my house asking for money for service for January AND February. I have no comcast equipment or contract and previously I tried chatting with a live agent, who confirmed my service was cancelled on the first and essentially gave me a "don't worry about the bill" anwser in some long-winded way saying that comcast was billing in advance by mistake for January. 

I don't know how to get them to stop billing me for a service I don't have, and also how frustrating it is when a company tries to claim you owe them money deceptively. I have no doubt that they would readily take payment if I sent it to them, which seems like clear fraud, and I don't know how "just ignore it" is an actual anwser by a customer service agent. This hardly seems like a mistake and it's a nonsense anwser to say "we can't stop the billling robot it has a mind of it's own", comcast and xfinity need to stop billing me and wave any bill that is currently out there, I owe them nothing and I have no service or contract with them. I doubt I am the only one experiencing this as well, so if any one has any way they've dealt with this please let me know. 

Official Employee

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1.4K Messages

5 months ago

 

user_wey6q7 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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1 Message

1 month ago

@user_wey6q7 , did you reach a resolution here? I am dealing with this currently as well, with the added layer that I was enrolled in autopay and actually paid $130 for 2.5 months of service to a home that I had vacated (obviously, some of the blame for this mess lies on me for not noticing sooner). Now autopay is turned off, but I'm getting emails that my payments are overdue and I owe still more money when it's actually the other way around.

I am hoping to hear back later this week regarding my first call with customer service so I'm in a holding pattern, but obviously the "late payment" emails are making me anxious and I was curious if you were able to get in touch directly with someone (a human) in billing? 

Official Employee

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2.2K Messages

 

user_yoqxhq, I can see how getting these missed payment alerts can be concerning after you've left the location. I'll be glad to review your customer profile to get us some answers. Please send me a direct message with your full name and service address to get started. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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