XFINITY IS A SCAM

I'm sharing my infuriating experience with Xfinity, where they took $68 from my account without my consent. When setting up my account, I specifically declined the "NowTV" service, which was explained to me over the phone. However, a month later, I discovered that Xfinity had charged me for this service through auto-payment. When I contacted them, they claimed I had signed up for it, which I knew was untrue.

The representative I spoke with was polite but unhelpful, refusing to refund my money. I remembered clearly saying no to the service when it was offered. I requested that they check the recording of our initial conversation, but they dismissed my request. Instead, they offered me a credit for next month's payment, which I saw as an attempt to quickly close the matter.

I expressed my frustration, explaining that this wasn't the first time Xfinity had taken money from my account or my family members' accounts without authorization. I told them that people rely on this money to live and that their actions were shameful. The representative claimed they would return my $68, but I knew they were just trying to appease me.

I then asked the representative a straightforward question: "Can you verify that next month I will only be paying the amount we originally agreed upon for my internet service, and not for any additional services like NowTV?" However, they dodged my question and didn't provide a clear answer.

The next day, I received an email stating that my refund which THEY CLAIMED THEY WOULD RETURN had been cancelled. I don’t understand why open a request if you’re not gonna do it in the end. This experience has left a bad image of them (Its not the first time though) and I would never recommend Xfinity to anyone. Their business practices are questionable, and they seem to have no qualms about taking money from their customers.