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Friday, March 14th, 2025 9:33 PM

XFINITY IS A SCAM

I'm sharing my infuriating experience with Xfinity, where they took $68 from my account without my consent. When setting up my account, I specifically declined the "NowTV" service, which was explained to me over the phone. However, a month later, I discovered that Xfinity had charged me for this service through auto-payment. When I contacted them, they claimed I had signed up for it, which I knew was untrue.

The representative I spoke with was polite but unhelpful, refusing to refund my money. I remembered clearly saying no to the service when it was offered. I requested that they check the recording of our initial conversation, but they dismissed my request. Instead, they offered me a credit for next month's payment, which I saw as an attempt to quickly close the matter.

I expressed my frustration, explaining that this wasn't the first time Xfinity had taken money from my account or my family members' accounts without authorization. I told them that people rely on this money to live and that their actions were shameful. The representative claimed they would return my $68, but I knew they were just trying to appease me.

I then asked the representative a straightforward question: "Can you verify that next month I will only be paying the amount we originally agreed upon for my internet service, and not for any additional services like NowTV?" However, they dodged my question and didn't provide a clear answer.

The next day, I received an email stating that my refund which THEY CLAIMED THEY WOULD RETURN had been cancelled. I don’t understand why open a request if you’re not gonna do it in the end. This experience has left a bad image of them (Its not the first time though) and I would never recommend Xfinity to anyone. Their business practices are questionable, and they seem to have no qualms about taking money from their customers.

Official Employee

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1.6K Messages

21 hours ago

@user_zqs9b7 Good morning! Thank you for taking the time to reach out to our Xfinity Community Forums Team, and bring your experience and concerns to our attention. I can see how this would be a disappointing experience, and quite frustrating. I'd be happy to help you get in the right direction for getting this ironed out. Can you please send a Direct Message with your name, and the service address we will be working with today? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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