Xfinity is a hassle

@jiggady1108​ I'm trying to figure out now who imma use. I don't be home often I get like the highest speed you can get because of I use to play games all the time now I'm a otr driver and just want basic speed internet. Sadly xfinity won't help me with this just rude reps trying to give me promotions and not actually listening to what I just told them. I asked for lower speed internet they say "we got a promotion that includes a phone and you'll have a higher internet speed" broooo I just told you I don't be home like that I'm trying to downgrade my speed.

Greetings, @user_55v2j5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues finding a more basic connection speed, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.