New Poster
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14 Messages
Xfinity iPad Scam
Glad I found this forum to see so many others fighting this same issue. My family fell victim to this Xfinity "free" iPad scam too. Unfortunately, the customer service rep at our local Xfinity store took advantage of a family member with a learning disability. She went in to get her bill lowered and fell for the free iPad scam. They informed her it was free, I called their office to verify -- they reassured me it was. Then a charge shows up on our credit card showing the first of 20 installment payments for the iPad! I contacted the Learning Disability Association of America (LDAA). They advocate on behalf of those with learning disabilities when an organization takes advantage of them or commits some consumer fraud. They interviewed us and have agreed to investigate. This is just cruel. Had to cancel our credit card to avoid further auto billing. Shame on you Xfinity.
XfinityJoe
Official Employee
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1K Messages
8 hours ago
Good morning, we would be happy to assist @mrpr99
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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