Visitor
•
1 Message
Xfinity internet
I am asking that my services be restored. Due to a family emergency I endured some financial hardships that prevented me from paying my bill. I am asking to be put on a payment plan that is affordable so that I can remain a valued customer with Xfinity.
EG
Expert
•
120.4K Messages
14 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMatthew
Official Employee
•
2.1K Messages
13 hours ago
Hello @user_9kmu5z Thanks for reaching out. In these cases you will have a few choices of what you can do. The first being a payment arrangement for the past due. Instructions to set one up can be found below.
https://www.xfinity.com/support/articles/set-up-payment-arrangement
If it says your account in not eligible for an arrangement then the alternative is to set up an installment plan for the balance. These can be 12 or 24 month installments to break up the cost. Instructions to set that up can be found here:
https://www.xfinity.com/support/articles/installment-plan-balance-due
0
0