Visitor
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2 Messages
Xfinity internet promotions for new customers not
I've been looking into lowering my xfinity bill. Noticed you offer 1 Gig internet for 70.00 for 5 years for new customers, but for customers that have been with you for over 30 years , they have to pay 30.00 more! Have been speaking with customer service and was offered a small reduction in my current plans rate. Still doesn't come close to what is offered to new customers. Did tell the agent to cancel my service in the next few days. Just trying one more time before leaving to get a price close to wht new customers get for 5 years


XfinityShawn
Official Employee
•
2.3K Messages
8 hours ago
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