Visitor

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1 Message

Thursday, January 22nd, 2026 3:36 PM

Xfinity Internet is lousy. Termination triggered $170 early termination fee that was never explained when you sign up.

Xfinity is deceptive and most unprofessional. When I signed up for internet, they never mentioned early termination fee. Internet service is lousy and customer service unhelpful. When you call to dispute, they are u sympathetic. Worse customer service in store and over the phone. When I was in the store, the customer representative called Verizon and pretended to be the son of the prospective customer to try to “expose” Verizon’s scam. Talk about unethical practices. 

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Expert

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115.5K Messages

15 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.9K Messages

14 hours ago

 

user_pshdri Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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