Xfinity Internet Charges

Hello, I hope you are all doing well. I'm currently having an issue in regards to billing. I thought I had cancelled my Xfinity Internet plan well over 3-4 months after our contract had ended. I've only now noticed that I have overdue charges? I cancelled via chat well over 3-4 months ago and didn't need to return any equipment either as we have our own modem and router. I have no internet data usage at all for those 3-4 months. A family member started a new plan for our house and is paying for it. If you could let me know if I can get these charges removed that would be great. Like I said before, we haven't had any internet data usage on this account for the past 3-4 months because we thought it was cancelled.

Thank you,

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XfinityOrlandoM

Official Employee

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2.9K Messages

1 day ago

@user_mk6ggk

Thanks for reaching out to us, we do apologize for any inconvenience and we'll be happy to get this all resolved for you. To get started please send us a direct message including your first and last name and the complete service address.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Accepted Solution

XfinityOrlandoM

Official Employee

•

2.9K Messages

1 day ago

@user_mk6ggk

Thanks for reaching out to us, I'm glad we got all your concerns resolved on the cancellation of your account and the charges that were not valid. Feel free to reach out to us anytime and thank you for being the best part of Xfinity

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Billing

user_mk6ggk

Xfinity Internet Charges

XfinityOrlandoM

XfinityOrlandoM

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