Xfinity Internet Cancellation

I need assistance cancelling my services, calling support just puts me on a AI assistance loop where I am not even given the option to cancel

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XfinityCarolyn

Official Employee

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344 Messages

1 day ago

@user_ffleyt Hi there, thank you for reaching out in reference to your cancellation request. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Message” icon.

Click the "Start new conversation" (pencil and paper) icon.

In the "To:" line, type "Xfinity Support."

As you type, a drop-down list will appear. Select "Xfinity Support" from that list

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

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user_ffleyt

Visitor

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2 Messages

Hello Sounds Good, I did that just now and am awaiting response, my next line I didn't screenshot on purpose since it has my service address

[Image Removed: "Personal Information - Physical Address"]

(edited)

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1 day ago

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XfinityAmandaB

Official Employee

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3.3K Messages

15 hours ago

user_ffleyt I am glad we were able to get the disconnect taken care of for you.

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user_ffleyt

Xfinity Internet Cancellation

XfinityCarolyn

user_ffleyt

XfinityAmandaB

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