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Xfinity insisted Loyalty discount was phishing
My promotional period ended July 26 2025. Two weeks prior to this date, I received an email from updates.xfinity.com informing me I would be receiving a "loyalty discount" credit on my next bill. This credit was not applied. The support reps I spoke with on the phone insisted it was a phishing attempt and not valid. However, I have received many marketing emails from the same domain bearing the Apple BIMI digital brand certification. I am very disappointed and frustrated.
Great news! We’re giving you a loyalty discount |
We hope you're enjoying your Xfinity Internet at your introductory promotional rate. As a reminder, your current promotional pricing expires on July 26, 2025. However, to thank you for being an Xfinity customer, we will apply a "Loyalty Discount" credit of $40 per month on your bill for the next 12 months as long as you stay on the same Xfinity Internet package.
There is no action required by you. We will apply this credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.
Don’t forget to claim your Xfinity Mobile Unlimited line! It's included for 1 year with your internet service. |
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