xfinity insane bill

my bill went from 55$ to 30$(i was moving) to 111$ (i was not home at ALL) to me it makes no sense to up the price for existing members who have been paying for YEARS. especially with zero notice or any kind of correspondence all i get is some promotion ended. I will be cancelling I am not paying over a hundred dollars for wifi.

Responses

XfinityKassie

Official Employee

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1.3K Messages

5 months ago

mayonaise Good morning! We appreciate you taking the time to reach out to our Community Forums Team. I can see how getting an unexpected higher bill than normal would be alarming. I'd be delighted to take a look into your billing, and go over some options that may be a bit more budget friendly. To begin, can you please send a Direct Message with your name, the name on your account, and the service address we will be working with today?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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XfinityShawn

Official Employee

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1.1K Messages

4 months ago

@mayonaise We appreciate you allowing us to help you with your billing, and account concerns today. Our team is always here if you should need us in the future. Take care, and have a good day.

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Billing

mayonaise

xfinity insane bill

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