PayingCustomer2's profile

Regular Visitor


3 Messages

Tue, Aug 3, 2021 4:07 PM

Xfinity help please - I need to lower my bill so I don't need to cancel my Xfintiy account and go to a competitor ISP

I'm a long-time Xfinity customer and just received a text showing that my Xfinity bill of $40.00/month is increasing to nearly $50/mo.. I looked in my online account billing section and found the below explanation:
  • Beginning August 19, 2021, GAC will be moved from Digital Preferred & Preferred+ to Digital Starter & Extra/Entertainment Genre Pack.

I can't afford to pay $50/mo, and I don't have any need for an Extra/Entertainment Genre Pack.   I looked at my Xfinity Plan options in my online "Change Plan" menu it has a $40/mo Digital Preferred & Preferred+ plan (the one that I currently have/had) but is only available to new customers.

Can someone help met get back to my $40/month Digital Preferred & Preferred+ plan, so I can continue to stay with Xfinity and not switch to another ISP?

Thank you,



Accepted Solution

Official Employee


310 Messages

2 m ago

Good morning @PayingCustomer2 and thank you for reaching out to our Digital Care Team on our forums today. We'd be happy to help look into promotional offers in your area to see what we can do to reduce your monthly costs. As a consumer myself, I definitely don't like seeing my bills increase and know how stressful that can be, rest assured we'll do everything we can to help.


To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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