XFINITY has zero accountability

I contacted XFINITY chat because I had a payment arrangement set up, but knew I wasn’t going to have the money by the date. Things had come up and money is tight to begin with as a single parent. I was told that they could extend me until 11/30 but would need to agree to terms through an email. I didn’t get the email, so he just sent it through chat. This is when I found out it was a new 2 year contract. Wasn’t mentioned prior to this. There was also an additional $115 charge due by 11/30. I was hesitant because of the lack of transparency, but went ahead with it because I was told it was the only way to restore service. The original payment date came and my service shut off. The gentleman who I spoke with lied to me, omitted information, and stacked another charge of $115 on me. I called XFINITY and they simply had no interest in helping me (Mark 336) was who I spoke with, and couldn’t understand that the payment arrangement date passing wasn’t relevant if I chatted in and an XFINITY rep told me I was good until the 30th. XFINITY has made a huge mess in my home and im left to clean it up. I will be contacting the FCC if this isn’t fixed today. I have screenshots of the conversation and the representative confirming my service will be on until 11/30