Xfinity has the worst ever customer experience and stole money from my pocket.

I have been talking with 6 different agents from Feb. to May. 2025 to address the exact same issue of getting $40 refund that has been mistakenly charged to me. Every time the agent promised me that he/she has already submitted a ticket for me, and I only need 2-3 business days to get the refund. However, it HAS NEVER happened. It was a total waste of time and effort, and the Xfinity support system seems to be completely broken. I would NEVER choose Xfinity again.

Evidence:

- I have all chat history transcript saved and every single time it was a promise to return me $40.

- I have Refund ticket on 3/9/2025: [Edited: "Personal Information"] (later I was told by another agent he could not find this number in the system) & Refund ticket on 5/3/2025: [Edited: "Personal Information"] (and [Edited: "Personal Information"])

What happended:

- On Feb. 2025 my internet charge doubled from $60 to $117 silently (without any notice). I talked with agent, and he told me that was due to my internet package is expired and he has already transferred me to another $75/month package, and will issue the overcharged $40 back to me.

- On Mar. 2025 I still see the same $117 billed to me. I talked with another agent, and he told me that he could not even find the reference number provided by the last agent. He submitted similar ticket again and promised me again.

- Again and again I have been talking to 6 agents and was told the refund is on the way. However, I have already moved out and the refund is still not back to me.

Never trust what agents have promised to you, and the customer support is completely broken here at Xfinity. If you are overcharged, do not expect the money be back to you.