Xfinity has Stolen my Phone at This Point!!!!!!!

Hello,

I am writing to file a formal complaint regarding my Xfinity Mobile trade-in experience. I traded in two iPhone 13 Pro Max devices, both in brand-new condition. Xfinity confirmed by email that both devices were received and approved in good condition on October 1st, and that trade-in credits would be applied over 24 months for each device. I still have the official emails as proof.

However, credit has only been applied for one of the phones. I am still being billed every month for the second device, as if the trade-in never occurred.

I have spent hours dealing with automated systems, unhelpful representatives, and constant transfers between departments with no resolution. This is unacceptable, misleading, and points to serious negligence in your trade-in program.

I am done calling and done explaining the same situation repeatedly. At this point, this message serves as a formal written complaint before I escalate to external regulatory agencies.

I expect the following immediately:

• The correct trade-in credit for the second device to be applied without delay

• A refund for all incorrect charges resulting from Xfinity’s failure to process the trade-in properly

I want resolution now — not another apology, not another ticket, and not another transfer.

Thank you.