Visitor
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1 Message
Xfinity has charged me $286 after terminating my Internet and returning equipment.
Xfinity has kept charging me for internet despite terminating the account and returning equipment. I am not under any contract. When I call, the system says "as account is closed we cannot help you" and hangs up.
I get similar message online when attempting to chat.
Is there anything other than an FCC complaint to get my money back? I have been charged for an extract 2.5 months the $125 per month which gets automatically deducted from my bank.
XfinityOrlandoM
Official Employee
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3.4K Messages
2 hours ago
@user_tb04op
Thanks for reaching out to us, we do apologize for any inconvenience. You have reached out to the right team to get this all resolved for you.
To get started, please send me a direct message including your first and last name and complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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