Xfinity has been nothing but a hassle

I had a terrible over all experience.

I had trouble trying to get internet installed because the closest pedestal was damaged. The tech came out, did the install and hooked it up to the next closest. He left the cable unburied saying he'd come back when the pedestal was fixed, hook us up to the new one and bury the line. 

That was DECEMBER.

Pedestal was never fixed. Line never buried.

We have had intermittent outages the entire time. Usually a restart or two or three would fix it.

Lately, our internet has been going out for 8-9 hours.

I've reset the router. I've factory reset.

I finally had enough and contacted them. They ended up sending out a new router. I set it up and it worked for about 6 hours. I tried redoing the set up. Still wouldn't connect. I contact Xfinity. They say they'll send a tech. They say there will be no charge.

It was out for almost 14 hours. When it kicked back on Xfinity was sending me texts trying to get me to cancel my tech visit. I declined.

At 2:39 pm, it went out again. I contacted xfinity to see if I could get a tech sooner. They put me on some "priority list" and again, reassured me there would be no charge. I got it to reconnect at 5:06. Then it went out at 9:50. 

It is now 12:44am.

Still, no service.

I check back in the app and see that, I do, in fact have an upcoming service charge though I was told SEVERAL TIMES that I would not be charged.

At this point, I'm honestly just feeling scammed. I've been paying for internet that works maybe 40% of the time and have been consistently lied to by the agents by the agents.