Xfinity Fraudulent Billing after Cancellation

I called Xfinity customer support on 8/26/2026 and requested to cancel my service effective September 4th, 2026 - the end of my billing cycle. On September 4th I disconnected all Xfinity hardware presumed my account was closed. After a couple of weeks, I found that even after returning my equipment, they claimed I owed them $83.05 so I called their customer support again on 9/16/2026 and demanded that the charge be removed as I had already cancelled my service with them prior to the billing cycle I was being charged for. The ticket was closed on 9/17/2026 but I was only credited $29.02 bringing my account balance down to $45.53 - despite the support agent stating that the full amount would be credited during my second call on 9/16/2026. The billing cycle being disputed is September 5th thru October 4th as no services were rendered during this time period.

I have reported this issue to the FCC and BBB - but want to ensure that everyone is well aware of this.