Visitor
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3 Messages
Xfinity Executive Feedback portal
Formal Billing Dispute: Unresolved Storm-Ready WiFi Return & Installment Error Account Number: [Edited: customer information] I am formally disputing the ongoing $7.00 monthly charge for "Storm-ready WiFi 18 of 36" appearing on Page 4 of my May 12, 2026 invoice. The device failed to operate during its first internet outage and was physically returned to an authorized Xfinity location 2865 S. Gulf Frwy League City TX on November 24, 2024. The retail staff accepted the device, verified the product defect, and explicitly stated that my account would receive a full credit. While partial credits were adjusted on the account history, the 36-month installment contract was never canceled on the backend. I am currently being billed for a device I do not possess and returned 18 months ago. I request that an executive specialist manually void the remaining 18 installments of this contract and issue a retroactive lump-sum credit for the post-return installment payments made to date.
EG
Expert
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119.2K Messages
11 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.2K Messages
10 hours ago
user_bnkkxd thank you for using the Xfinity Community Forums page to reach out. Let's address your billing related concerns together where that storm ready device is concerned.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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