1 Message
Xfinity Error
Xfinity changed my phones serial number by mistake when I made a purchase . 18 months later I find out I can’t replace my phone because I don’t have a phone with xfinity . I paid my phone off but am being told I can only get 288$ as a refund . Plus 100$ for the inconvenience. 1200$ phone = 388$ . I also was removed from the protection plan because of this error . I need a SOLUTION unique to my scenario and NOT policy . The policy went out the window with the error .
XfinityTy
Official Employee
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376 Messages
1 year ago
Hello @user_tenhxw! I apologize that you have had a poor experience, and I'd like to look into this issue further. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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