Contributor
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46 Messages
Xfinity [Edited]
Xfinity, please consider [Edited: "Language"]. Been trying to get support with paying my bill for nearly a week now. Your website is [Edited: "Language"] up and your call-takers have confirmed this. Instead of assisting with getting the issue resolved or providing support in getting your invoice paid, you're using this captive opportunity to shove a sales pitch at me with your latest great deal. If this is by design, wake up...you're not getting paid! Upon my last call I openly warned your support person not got push a sales pitch at me and that if she did I would hang up...guess what...
XfinityEricB
Official Employee
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2.8K Messages
15 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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