1 Message
Xfinity [Edited]
I’m at a loss of what to do. I cancelled my account and returned the modem on 6/3/24. To this day, I am still getting billed as if we are still using the internet. I have called customer service no less than 5 times to rectify the situation and I’ve been assured each time our charges have been wiped. But just got another bill and this time for over $330, so not only were are charges not wiped, but we are still being billed as active customers. [Edited: Inflammatory]. Can someone PLEASE help. I’m tired of being billed for internet I’m not using. I’m also tired of customer service telling me they’ve fixed it and it’s not at all fixed.
XfinityThomasC
Official Employee
•
2K Messages
3 months ago
Hello, user_j2ikic
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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