xfinity [Edited]

paid my bill last night, my service never came back on. It’s the next morning now, my xfinity app shows that I don’t have an account anymore ??? And to pay my bill (that I already paid)… when I click on pay bill again, it shows a screen that says restricted section….. [Edited: "Solicitation"] I can’t take this anymore. My entire household works from home.

Responses

XfinityPaula

Official Employee

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1.4K Messages

2 years ago

Hello @user_547eeb I know the exact situation you are in with everyone working from home and not having services available. I would love to help out and figure out why the payment is not restoring the account. Depending on the level of suspension a full pay of the past due balance may be needed. I'm happy to figure it out for us and restore the services asap.

Please send us your name and service address via direct message. From there we will verify the account and help out.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_547eeb

6 Messages

@XfinityPaula that’s the thing, I DID pay the full balance last night because I thought I HAD to, as im on the phone with you guys im getting nothing but a bunch of idks. I want to know why my service came off in the first place?? It was only $200. The person who hung up on me is name Trixy or something and now we are talking to someone else that says WE disconnected…. That doesn’t make any sense. The person who hung up on us PUT IN HER NOTES THAT WE HUNG UP AND NOW THE NEW REP WE ARE TALKING TO IS ARGUING WITH US ABOUT THAT.

2 years ago

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XfinityEricB

Official Employee

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2.1K Messages

We are still here ready to help @user_547eeb. We still need you to send us a direct message to locate your account please.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_547eeb

6 Messages

@XfinityEricB I’ve already wrote you I’m so confused this process is so confusing, first Paula told me to go to the dm, and now you are here. I still haven’t been helped yet. I already wrote you in the message place.

2 years ago

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user_547eeb

6 Messages

2 years ago

btw: I have no idea why it was initially disconnected, thought it was maybe an outage and then I saw I had a bill and paid it. I waited last night after I paid it for it turn on and it never did.

I am on the phone with xfinity right now and the woman I am talking to, it’s very frustrating talking to xfinity employees. Like do you understand what I’m asking you or not? It’s a bunch of “oks” and never really figuring out anything.. I just asked for the woman name, she said nothing and I eventually just got hung up on. … literally just now…

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Billing

user_547eeb

xfinity [Edited]

XfinityPaula

user_547eeb

XfinityEricB

user_547eeb

user_547eeb

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