Visitor
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2 Messages
Xfinity [Edited] up and now sent me to collections!?!?!
I canceled my service in February and joined the NOW internet. I keep explaining this to xfinity. They continued to bill me for the old internet that the representative was supposed to have already cancelled. I was being billed for 2 internet plans because xfinity didn’t cancel the first one like they were supposed to. I’ve never not paid my bill and have been a customer for over 10 years. If this was correct I would pay that bill, but it’s not. I wouldn’t be wasting my time. Xfinity has the worst customer service and I cannot believe they are still fighting me on this when it’s their error in the first place.
XfinityPaula
Official Employee
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1.4K Messages
2 days ago
Hello user_vznqm6. Thank you so much for taking the time to share the trouble you have been having with connecting to someone that can help with closing the account from February. I'm sorry to read of the trouble you have been through, but I'm so happy that you posted the issue here on our Xfinity Forums. We will help! I know how frustrating it must be when you think you did everything you should have done only to find out the opposite. Please allow me to help and correct the account and update the collections' agency.
Please send us a direct message with your name and service address. We will help make sure this is corrected asap!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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