Xfinity double billing me

Hello, @user_f1kii8! Thanks for taking the time to create a new post about your billing concerns. I'm sorry to hear about the trouble you've been having, and I would love to see what our Digital Care Team can do to help! Since this will involve discussing billing details, could you please send our team a direct message to get started?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!