Visitor
•
2 Messages
Xfinity does not honor an offer
Last month when my 12 month offer was about to expire I reached out to customer service and they offered me to stay on the same price with a better internet speed and some tv package, I explained I didn’t need any tv but they told me it was included on the price so I didn’t mind. This month I received my first bill with the new price to double to charge and when I reached to customer service they told me they can only remove the tv package and I will still pay $15 more than my usual bill, they said there’s nothing the could do. I have proof, I took screenshot of the conversation I had with the agent 1 month ago.
XfinityAbby
Official Employee
•
812 Messages
18 hours ago
Hello @user_fo6c2o thank you for reaching out on our community forum. I understand that can be very frustrating when you were expecting another price. I would love to take a look at everything for you.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
0
0