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Tuesday, March 11th, 2025 11:12 PM

Xfinity does not correct their billing error

I signed up for Xfinity basic internet service when I moved to a condo. The Xfinity contract quoted a sale price of $45 per month. But Xfinity has kept billing me $89. When I inquire about what is going on, I am told I have home phone service through Xfinity and that is why the bill is high. But I  never signed up for Xfinity home phone; I have Ooma. The agent will say, he/she can certainly take the home phone service off my bill. But the next month, the same $89 bill arrives, and I call again. This has happened 3 times. Last month I again contacted customer service and this time got an email confirming that a change had been made and my bill would be $51 per month (I will settle for close enough at this point). But, once again my February bill is $89. It's hard to say what is going on. I will assume that there is simply a problem in  coordinating inquires in the system.

Please correct your errora and refund my overpayments. I think I've been patient, but I am about to involve the attorney general's office. 

Official Employee

 • 

744 Messages

19 hours ago

Good afternoon @user_by4cn7. Thank you for taking the time to post here today with your billing concern. If you could send our team a direct message with your full name and full address, we can further investigate.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

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