Visitor
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1 Message
Xfinity disconnected service randomly
So I make my payment on time every month. We had a payment set up for this month and ended up paying early. Which normally thats no big deal. But then we were double charged. So charged twice in the amount of 174.76. When contacting xfinity to get a refund for the extra that was taken we didn't hear much. Waited for it to go from pending to processed. Then just a few hours later our account said disconnected and our bill says past due but it's been paid twice and showed a credit just hours ago. This really needs to be figured out. I never wanted to cancel my service.
XfinityMatthew
Official Employee
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1.6K Messages
5 hours ago
Hello @LolliDolli27 I am sorry to hear about your double payment and the disconnection. We will need to access the account fully to see exactly what is going on. But our team can certainly assist with getting things moving towards a resolution for you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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