Visitor
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1 Message
xfinity device payment plan set at zero even though i have great credit score
Xfinity agent promised me that my device payment plan will go up in a month, but its been a month and half and nothing happened. also, the agents just act helpful but at the end they dont help at all. I also went in person once and the person in the store was completley rude towards me and my son. this is not at all accetable
XfinitySean
Official Employee
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382 Messages
1 hour ago
Thanks for stopping by our community forums user_oz9zxo! I'm terribly sorry for the experience you've had thus far. Our team would be more than happy to review your account to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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