3 Messages
Xfinity Deceptive practices
How can I get my bill to reflect what I believe I signed up for. In August, I called Comcast to sign up for Internet with a $25/month promotion and including the modem -- for new customers. When they came to install the cable, they found our house was too far from the street. It took Comcast several months to get the high speed cable connected to the house. Once that was done, they connected us to internet -- for a cost of $35/month, plus $15/month for the modem. Got my first full month bill yesterday. My internet cost had doubled! When I agreed to the price, I asked the person on the phone if I would still get the original deal -- she said she put a ticket in my file as assured me I would get the original pricing. Yesterday, the agent told me that I was out of luck. That price isn't available. I feel that this was all very deceptive. I am ready to return to AT&T since the reason I switched was cost. How can I get back to the cost I signed up for? And, if I go back to AT&T, how long do I have to wait until I am a "new customer" again?
XfinityMarcus
Official Employee
•
1.6K Messages
2 years ago
@user_c4r812, thank you for using the Xfinity Community Forums, I would be happy to assist you with your billing related concerns. I know how important it is for expectations to be clear and concise and followed through as a consumer myself, and a higher than anticipated bill would certainly be concerning. Please send us a direct message with your full name and complete service address to look into your plan together.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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