Xfinity Customer Service

Since Xfinity went to this AI model, their customer service has got to be the worst in the industry. You can't get answers to simple questions and if you can

speak to a human being, they don't seem to be able to give you the correct answer. I'm being overcharged right now. If I can't get a resolution,

I might as well switch back to T-Mobile.

Responses

XfinityChelseaB

Official Employee

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1.7K Messages

1 year ago

Hello @HWolfe63, Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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HWolfe63

New Poster

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3 Messages

[Edited: PII]

(edited)

1 year ago

0

XfinityChelseaB

Official Employee

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1.7K Messages

@HWolfe63, Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Peer to peer chat" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Billing

HWolfe63

Xfinity Customer Service

XfinityChelseaB

HWolfe63

XfinityChelseaB

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