1 Message
xfinity customer DISservice/unauthorized charges
Unauthorized Charges: Internet Bill AND Mobile Service (Yes, they are related.)
I keep trying for months to get unauthorized charges removed from my internet account but to no avail. It seems that every time I look at the bill, I see different charges that the employees have no logical explanation for but try to gaslight me. When I asked 15 months ago to remove the TV subscription and remain just with the internet, I ran into more blocks from customer (dis)service... [Why still with Xfinity? There are no other options in my area...]
To make things worse, a mobile bill keeps popping up, although I refused the service offer when I cancelled the TV. They added it anyway... Ever since, I tried to get it removed... At one point, I cancelled the card they used to charge me and (you guessed it) I have been reported to the credit reporting agencies for non-payment and have to deal with creditor nuisance and the pain of disputing the charges...
I am out of options - except legal. Xfinity must refund ALL unauthorized charges immediately and cancel the mobile bill once and for all. While at it, they must explain what the $25 Add-on (Xfi Complete) on the internet statement is.
Should I hold my breath waiting for a (logical, professional, useful, and honest) response? Probably not good for my health, but here's hoping.
XfinityJosephA
Official Employee
•
1.7K Messages
11 months ago
Hello, @user_iwkfxw our team can answer all your questions and get you all the information you need about your bill. Since you have multiple questions and concerns please send us a direct message, so we can help in detail. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. Once we locate your account we can send you a verification message to review account specific information.
0
0