Xfinity credit given to me on mobile and residential but can’t be combined to pay bill…..why

Missed two days of work and spoke to over 30 xfinity agents in one week? 

Good afternoon @user_71gi8e. Our residential and mobile services have separate billing systems which is why we are unable to bundle the credits together. If you would like us to take a look at your residential account and see if there are any options to assist with your service, please send us a direct message with your full name and full service address.

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Given that I just made that clear that I’m well aware that they are both separate sides shows once again I’m not getting your full attention so with all due respect I don’t want to hear that. The main issue caused by xfinity, involved BOTH sides and I made that payment at the store. So just for the inconvenience alone of me incorrectly following your directive as a company and spending a week talking to agents and technicians; both sides are xfinity so it takes absolutely nothing for one supervisor from residential to contact a supervisor from billing and get that credit since BOTH sides were affected in this ONE situation and make a notation that XFINITY credit was applied to residential. I spent a week on the phone and got half the situation resolved and at the end of the day why is it hard to realize that this is all Xfinity money at the end of the day. So please I would like to stop receiving excuses given I’ve wasted time off from work and have been treated poorly on recorded lines numerous times and again I can’t stress this part enough…….I have been dealing with this for NINE DAYS. Like maybe I’m missing the hurdle here but ($300) payment last Friday was applied to my mobile bill (IN STORE) when it should have been applied to my residential bill. The store agent has access to both sides and said that credit on mobile could be received back to me so then I could apply it to residential my residential bill but again……THAT WASNT DONE so who higher up controls both sides to understand the very VERY simple fact that I’m begging someone to value me as a trying customer and realize there  is $900 worth of my money and credit combined this week in xfinity revenue SO my service being cut off FOR NON PAYMENTS because I’ve waited 9 days to get corporate for an issue Xfinity caused but won’t fix AND my payment was applied to the wrong side in-store by an agent is absolutely absurd. I’m tired of hearing one agent can’t help me then I happen to get another agent that can I need xfinity to get their company on the same page. It’s been 9 days with two failed service calls so please again I need someone to look into the past week and on not just throw me a dead end answer. I have a disability and am waiting for $150 in back credit from the ACP that can’t be applied until this is fixed.