Visitor

 • 

1 Message

Saturday, May 9th, 2026 10:06 PM

Xfinity could care less about their long-term customers

Zero perks for being a loyal platinum customer of 6+ yrs.

Instead - we get [Edited: "Language"] customer service, blindsided by crazy increases and no notifications of promos expiring. Oh wait, I’m sorry - they do let us know by burying that notification on the 3rd+ page of your billing statement so you won’t see it.

DO BETTER XFINITY - take care of your long-term customers and stop jacking up your prices and robbing them blind.

Oldest First
Selected Oldest First

Official Employee

 • 

3.5K Messages

21 days ago

 

user_CC3a5 - Thank you for your feedback and joining us here on the Xfinity Forums. This is not the feeling we want for anyone and we'd appricate the oppurnity to help in every way we can. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

(edited)

forum icon

New to the Community?

Start Here