Visitor
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1 Message
Xfinity complete
I am being charged $25.00 a month for complete. I never requested this. I never accepted an additional charge and yall have been doing this to me for a while now. How is it you can add things like this without permission? There is no way my family used 1 TB of service since the I don’t Work from home, my kids go to school, and are not gamers. Someone snuck this charge in and it’s unacceptable. I’ve also had a camera that hadn’t worked in almost a year. I’ve tried to get help but customer service is lacking. Between my mobile bill over $200 a month and my internet bill of $150 we are being stolen from.
XfinityJon
Official Employee
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1.2K Messages
16 hours ago
Good afternoon StacyLoco18. I would be more than happy to look over your billing, and your account. I can certainly assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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