Xfinity Committed Fraud and Now Collections Agency Calling Me for Debt I DON'T OWE.

I am writing to formally dispute a past-due balance on my account and a subsequent collection notice from Credence Resource Management. In April of 2025, I noticed an Xfinity Mobile balance on my account despite NEVER OPENING AN ACCOUNT. The account was in a different state and had an address and phone number belonging to a man I do not know. Should be simple considering this is clearly not me. Xfinity assured me that they removed the account. July of 2025, the account is there and now says past due, I have multiple calls and chats for hours before I am told, again it is gone. August 2025, the account is still there, I file another complaint where they say it is resolved. The account NEVER GOES AWAY. January 2026, the account is still listed, I talk with ANOTHER representative from the fraud department who, again, says they cannot see an account and that it is gone. May 2026, I get contacted by Credence Resource Management and my credit gets dropped due to this. Xfinity committed fraud and allowed a stranger to get services in my name. Never contacted me about it never got permission. Xfinity never cleared the balance. Never took action to resolve their mistake and now my credit score is at risk.

To resolve this matter, I require the following actions immediately:

1. Xfinity must contact Cadence Collections to retract the debt and confirm I am not past due.
2. My account balance must be credited to zero.
3. Written, notarized, confirmation must be provided to me stating that the account is closed with a $0 balance and that no negative information will be reported to credit bureaus.

I have attempted to resolve this through standard customer service channels without success. I look forward to your prompt response to correct this internal error. This company does not deserve to be in business.